Troubleshooting; General - Samsung RZ11M Serie Manual Del Usuario

Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding
normal situations (No Defect Cases) will be charged to users.

General

Temperature
Symptom
Freezer does not
operate.
Freezer
temperature is
warm.
Freezer is over-
cooling.
Interior wall is hot.
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Possible causes
• Power cord is not plugged in
properly.
• Temperature control is not
set correctly.
• Refrigerator is located near
a heat source or direct
sunlight.
• Not enough clearance
between refrigerator and
sides/rear.
• The refrigerator is
overloaded. Food is blocking
the refrigerator vents.
• Temperature control is not
set correctly.
• Refrigerator has heat-proof
piping in the interior wall.
Solution
• Properly plug in the power
cord.
• Set the temperature lower.
• Keep the refrigerator away
from direct sunlight or a
heat source.
• We recommend that the gap
between the refrigerator and
nearby walls (or cabinets) is
more than 2" (50 mm).
• Do not overload the
refrigerator. Do not allow
food to block ventilation.
• Set the temperature higher.
• To prevent condensation
from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may
not work effectively. This is
not a system failure.
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2020-06-30 PM 2:40:15