Troubleshooting - ChimneyFree 48HF311CGT Manual Del Usaurio

TROUBLESHOOTING

Problem
Display shows " "
Display shows " "
Display shows " "
Heater does not blow
warm air.
No power.
Heater doesn't work,
but Power and Heater
settings are "ON" and
thermostat is set.
Flame effect works but
heater function does
not and the flame effect
flashes when the heater
button is pressed.
Remote control is not
working when buttons are
pressed.
The noise when the
heater is on is louder than
normal.
Abnormal noise when the
heater is not on and the
flame effect is on.
A487
Root Cause
The thermostat sensor is
broken or disconnected.
The thermostat sensor is
broken.
Manual Reset overheat
protection has triggered.
Cool down cycle.
Thermostat setting is
preventing heater from
turning on.
No power to the unit.
Manual reset overheat
protection triggered.
The heater is disabled
No batteries or battery
power.
Poor signal
Distance
Dirty or obstructed air
intakes.
Defective Blower/Heater
Assembly
Defective Spinner Motor.
Corrective Action
Unplug the fireplace, remove the back panel of the fireplace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem contact customer service for a replacement thermostat sensor.
Contact customer service for a replacement thermostat sensor.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 30 minutes and allow it
to cool down. Replug and operate, monitor the heater for signs of overheat-
ing, if the problem persist discontinue use of the heater and contact customer
service.
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air will
blow.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
Check that unit is plugged into a standard 120V outlet. Press power button
several times, make sure power is set at "ON"position.
Turn the POWER to "OFF" and unplug the unit from the wall outlet for 30
minutes. After 30 minutes plug the unit back into wall outlet, and operate as
normal. If the problem presist contact customer service.
With the power on press and hold the POWER button on the control panel
for 10 second. Once re-enabled the flame effect will flash multiple times.
Change the remote batteries.
Operate remote transmitter at a slow measured pace. Press the remote
control buttons with an even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession may cause the transmitter to
malfunction.
Operate the remote at a distance less than 6 m / 20 ft from the front of the
appliance; point the remote at the control panel.
Check the air intakes for obstructions or high dust build up.
Contact Customer Service for a new Blower/Heater Assembly.
Contact Customer Service for a new Spinner Motor.
14
www.tsicustomerservice.com