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LIMITED WARRANTY
Thank you for purchasing Hikvision products. This limited warranty gives you, the original purchaser of the Hikvision product, specific legal rights. You may also have other legal
rights that vary by state, province, or jurisdiction. The disclaimers, exclusions, and limitations of liability under this limited warranty will not apply to the extent prohibited by
applicable law. No distributor, reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty.
Your Hikvision product is warranted for a period of one (1) year from the date of purchase against defects in materials and workmanship, or such longer period as may be required by
law in the country or state where this product is sold, when used normally in accordance with Hikvision' s user manual.
You can request warranty service by calling us at +1-909-895-0400 or e-mail us at techsupport.usa@hikvision.com.
For any defective Hikvision products under warranty, Hikvision, Inc. will, at its option, (i) repair or replace your product free of charge; (ii) exchange your product with a functional
equivalent product; (iii) or refund the original purchase price, provided you provide the original purchase receipt or copy, brief explanation of the defect, and return the product in its
original packaging. At Hikvision' s sole discretion, repair or replacement may be made with a new or refurbished product or components. This warranty does not cover the postal cost,
insurance and any other incidental charges incurred by you in returning the product.
Except where prohibited by applicable law, this is your sole and exclusive remedy for breach of this limited warranty. Any product that has either been repaired or replaced under this
limited warranty will be covered by the terms of this limited warranty for the longer of ninety (90) days from the date of delivery or the remaining original warranty period.
This warranty does not apply and is void:
• If the warranty claim is made outside the warranty period or if the proof of purchase is not provided.
• For any malfunction, defect, or failure caused by or resulting from the evidence of impact, mishandling, tampering, use contrary to the applicable instruction manual, incorrect
power line voltage, accident, loss, theft, fire, flood or other Acts of God, shipping damage, or damage resulting from repairs performed by unauthorized personnel.
• For any consumable parts such as batteries, where the malfunction is due to the normal aging of the product.
• Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports.
• Any software, even if packaged or sold with Hikvision hardware.
• For any other damages free from defects in material or workmanship.
• Routine cleaning, normal cosmetic, and mechanical wear and tear.
DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HIKVISION DISCLAIMS ALL EXPRESS, IMPLIED, AND
STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF THIS LIMITED WARRANTY, THE SECURITY OF THE PRODUCT, OR
AVAILABILITY AND RELIABILITY OF PRODUCT INFORMATION OR DATA.
LIMITATION OF DAMAGES
IN NO EVENT WILL HIKVISION BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS,
ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT, AND HIKVISION'S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY
OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
ALL PRODUCT INFORMATION AND DATA IS PROVIDED FOR YOUR CONVENIENCE, "AS IS, " AND "AS AVAILABLE. " HIKVISION DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT
PRODUCT INFORMATION AND DATA WILL BE AVAILABLE, ACCURATE, OR RELIABLE OR THAT PRODUCT INFORMATION AND DATA OR USE OF THE PRODUCT WILL PROVIDE SAFETY
IN YOUR HOME. YOU USE ALL PRODUCT INFORMATION, DATA, AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND HIKVISION
DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING TO YOUR WIRING, FIXTURES, ELECTRICITY, HOME, PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE
DEVICE, AND ALL OTHER ITEMS AND PETS, RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION, DATA, OR PRODUCT. PRODUCT INFORMATION AND DATA PROVIDED BY
HIKVISION IS NOT INTENDED AS A SUBSTITUTE FOR DIRECT MEANS OF OBTAINING THE INFORMATION. FOR EXAMPLE, A NOTIFICATION PROVIDED THROUGH THE PRODUCT IS NOT
INTENDED AS A SUBSTITUTE FOR AUDIBLE AND VISIBLE INDICATIONS IN THE HOME AND ON THE PRODUCT, NOR FOR A THIRD-PARTY MONITORING SERVICE.
Please do not hesitate to contact your seller or send e-mail to
techsupport.usa@hikvision.com,
with any questions.
COPYRIGHT © 2018–2019 Hikvision USA, Inc. ALL RIGHTS RESERVED.
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