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Idiomas disponibles
Idiomas disponibles
STRATA_HEAT™ Wi-Fi Thermostat failing to connect to Wi-Fi
network when it did previously.
1. Go to Advanced Settings, Info and then About. If the device number is
all 0's and there is a blank where the Wi-Fi version should be then contact
LATICRETE Technical Support at 1.800.243.4788 x1235.
NO
Customer will have to contact their
ISP for information on changing their
SSID & Password
YES
Go to mystrataheat.com and
register the device
NO
Update router firmware
STRATA_HEAT™ Wi-Fi
Thermostat won't connect to
Wi-Fi Network
Possible connection timeout.
Press back and reconnect. Does
the STRATA_HEAT Wi-Fi Thermostat
connect?
NO
Is the SSID less than 11 characters
and password less than 10
charatcers?
Remove the front fascia of the
STRATA_HEAT Wi-Fi Thermostat and after 10-15
seconds reattached does the error go?
NO
If you reboot/restart the router
does the error go?
Customer will have to contact their
ISP/router manufacturer. It may be
YES
that your router needs to be updated.
Is the router updated to the latest
firmware?
YES
Get the make and model of the router
and we will investigate further
YES
Go to mystrataheat.com and
register the device
YES
Is the password WPA2?
YES
YES
Is your router set to
a 2.4gHz band?
YES
Go to mystrataheat.com and
register the device
NO
Check Wi-Fi signal strength.
Using a Wi-Fi signal checker app is the
NO
signal strength strong enough in
the STRATA_HEAT Wi-Fi Thermostat's
location?
If the customer has a second STRATA_HEAT Wi-Fi Thermostat
which IS connecting to their Wi-Fi network, swap the faces over.
If the STRATA_HEAT Wi-Fi Thermostat fails to connect in the new location
then the thermostat face needs to be replaced.
If it does connect, then distance from router to the
STRATA_HEAT Wi-Fi Thermostat is the issue.
If the customer doesn't have a second STRATA_HEAT Wi-Fi Thermostat,
they can set their smartphone up as a mobile hotspot and see if the
STRATA_HEAT Wi-Fi Thermostat will connect to this network. If it doesn't
connect, the thermostat face needs to be replaced.
5
NO
Customer will have to contact their
ISP for information on changing the
Password to WPA2
Customer will have to contact their ISP
NO
for information on changing their router
to a 2.4gHz band
Poor signal strength. A Wi-Fi
repeater/extender may be required
to boost the signal. Contact your ISP.
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