Troubleshooting
Cannot power on the Device
Connect the supplied AC/DC Adaptor. (During recharging, the device can work normally)
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Cannot go online
Check if your Wi-Fi setting is correct, proper password may be needed.
Check if your router is working properly.
Check your signal bar on the Device. It may not be connected due to weak Wi-Fi signal.
Earphones do not transmit sound
Earphone volume is poor.
Try another music file.
Screen is flashing after power on is performed
Short of power, please charge the battery.
How to buy/download the applications from the internet
Make sure your device is already hooked up to Wi-Fi/ networks.
Click Google Play icon on the home page.
Search, Buy, Download and Install the desired applications by following the on screen instruction.
Warning: Personal details and Credit Card information may be required, please stay Alert !
Unable to Read EBook
Application Amazon Kindle already installed in the device. Make sure you are using the "Amazon
Kindle" APP to read the eBooks
Some online bookshops require their own application to buy, download, read and manage eBook
purchases. Applications can be downloaded from the web.
Barnes and Nobles uses its own reader application, called "Nook". Most other book stores will use
third party applications such as Aldiko.
Media files can't be found:
If new files were added onto the device; click the "File Browser" icon on the APPS menu to search.
Use correct Apps to open corresponding media files. Click "Gallery" to view photos. Click "Play
Music" to play music.
How to enter the Settings menu while applications/programs are running
After turning on the application/program, Click the Option button where is normally listed on the
bottom of the screen to enter settings menu. Set each setting as instructed by the on screen
instructions (functions depend on the software of the applications).
Cannot hook up with Wi-Fi or the Wi-Fi signal is weak
Make sure Wi-Fi is available in your location and you are authorized (with correct password) to hook
up it.
The device may be too far from the signal source. Move your device closer to the signal
source.
How to remove personal data/email accounts from the device:
In the settings menu, select and enter "Backup & reset" setting.
Click "Factory data reset" button to enter.
Click "Reset device" button.
Click "Erase everything" button to start reset. Wait until the device finishes resetting by itself. The
device will turn off automatically. (It may need a few minutes).
IMPORTANT:
After Factory Data reset, all users' data (users installed applications,
passwords, e-mail accounts, Gmail accounts, media files etc...) will be deleted.
Backup this data before resetting.
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