8. Troubleshooting guide
Malfunction
Reason
Recommen-
dation
Malfunction
Reason
Recommen-
dation
Malfunction
Reason
Recommen-
dation
Malfunction
Reason
Recommen-
dation
9. Important information about the
battery
The Nosiboo Go devices work with Lithium-Polymer
(7.4 V, 1500 mA) batteries.
The battery can be replaced exclusively by a specialist service.
It is recommended to turn on and charge the device at least
every 3 months to preserve battery performance.
After use, or if the device's battery just ran low, wait a few
minutes until the device cools down and then start charging
it. The battery's 12-month warranty applies only to manufac-
turing defects, it does not apply to capacity loss.
The device cannot be switched on.
The device is not charged.
Connect the charger to the device, then
to a 100–240 V wall socket.
The suction intensity is decreased.
The Penguin head is blocked or was
incorrectly assembled.
Take the Penguin head apart and clean
it. After drying the parts of the Penguin
head, assemble them according to the
user manual.
The suction intensity is decreased.
The air mesh has been overused.
Replace the air mesh according to
the user manual's "Storage and
maintenance" section.
Liquid or mucus got into the device.
Improper holding of the device or
excessive use of saline solution
If you experience that mucus or liquid has
entered the device then stop using the
Nosiboo Go, turn it off and contact the
Nosiboo customer service team right away.
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