Before Calling For Service; Troubleshooting - Thermador PRD364WIGU Guía De Uso Y Cuidado

Before calling for service

Troubleshooting

When a malfunction occurs, it is often caused by
something small. Please take into account the following
notes and tips before calling customer service.
Malfunction
The induction module is not
working.
The No Pot display indicator
blinks and turns off.
The cooking zone has turned
OFF. Indicator light is blinking.
The cooking zone has turned
OFF.
"§ and numbers/
š and numbers/
¡ and numbers
"‰
"ƒ
"† + heat setting and signal
tone
"† + signal tone
"‚/"‡
"‹‡‚ƒ
"‹/"Š
"...
—‚
—ƒ/—„
Page. 11
Check the circuit breaker. Check if the lights are working in any of the rooms to check
for a power outage. Is the appliance connected and switched on?
The pan detection detects no cookware. Check whether the cookware is magnetic
(use a magnet). Check whether the cookware has a sufficiently large diameter.
The cooking zone control knob has not been moved for a long time. The safety lock
has been activated. Turn control knob to OFF. Turn cooking zone back on as usual.
After a power failure, the induction module remains off for over 25 seconds for safety
reasons. Turn control knob to OFF. Turn cooking zone back on as usual.
The electronic system is malfunctioning. Disconnect power by turning off the circuit
breaker for the circuit the appliance is connected. Wait a few seconds and then turn
the appliance back on. If the notification appears again, disconnect appliance from
power by turning off the circuit breaker. Call customer service.
The induction module has been operating continuously for an extended period. The
automatic safety function has been activated. See the section "Safety Shut-off".
The electronics have overheated and have switched off the induction module. Wait
until the electronics have cooled down sufficiently. Then touch any symbol on the
display panel.
There is hot cookware near the control panel. There is a risk that the electronics will
overheat. Remove the cookware. The fault code will go out shortly afterwards. You can
resume cooking.
There is hot cookware near the control panel. To protect the electronics, the induction
module has been switched off. Remove the cookware and wait a few seconds. Touch
any control. When the fault code on the display goes out, you can resume cooking.
The induction module has overheated and has been switched off to protect your work
surface. Wait until the electronics have cooled down sufficiently before switching the
induction module on again.
Knobs are not connected to the induction module. Contact customer service.
The device has an internal malfunction. Disconnect power by turning off the circuit
breaker the appliance is connected. Wait a few seconds and then turn the appliance
back on. If the notification appears again, disconnect appliance from power by turning
off the circuit breaker. Call customer service.
The control panel is too hot and the cooking zone has turned off. Remove the pot
from the cooking zone. Turn all control knobs to OFF. "... goes out once the appliance
has cooled down sufficiently. Set a new heat level if desired. If the malfunction persists,
call customer service.
The supply voltage is wrong. Contact your power company.
The induction surface is too hot and the cooking zone has turned OFF. Remove the
pot from the cooking zone. Turn all control knobs to OFF. The error message goes out
once the surface has cooled down sufficiently. Set a new heat level if desired. If the
malfunction persists, call customer service.
Solution