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ADDITIONAL INFORMATION ( AUSTRALIA )
This information should be read in conjunction with clauses (a) and (b).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
This warranty does not change or take away your rights under the Australian Consumer Law. Your right to claim
under this policy for the benefits covered is in addition to other rights and remedies you have under the law in
relation to the product.
Where you become aware of defects in materials or of workmanship, and wish to make a claim under this
warranty you must do the following for the warranty to be honoured by your Whispbar dealer or Yakima Australia
Pty Ltd ABN 58 154 440 221 (Yakima):
1. Make a claim as soon as practicable by contacting the Whispbar dealer from whom you purchased the
product, who will give you instructions on how to proceed.
2. If you are unable to contact the Whispbar dealer, or the dealer is not able to remedy the defect, you should
contact Yakima as soon as practicable at:
Call:
Email:
Alternately, you can write to Yakima at 17 Hinkler Court, Brendale QLD Australia 4500 in order to
make a claim under your warranty.
3. Upon contacting Yakima directly, you should explain as fully as possible the defect. A Yakima representative
will provide you with appropriate instructions for returning the product together with a copy of the original
purchase invoice or receipt to Yakima.
4. The costs and expenses associated with making a claim under your warranty including the costs of
complying with those instructions and of returning the product to Yakima or the Whispbar dealer will be borne
by you.
Following receipt of the product and purchase invoice or receipt, Yakima or the Whispbar dealer must inspect
the product to determine whether the claim falls within the warranty. If:
4.1 the claim falls within the warranty, Yakima will remedy any defects in materials or workmanship becoming
apparent during the warranty period, by replacing or repairing any defective product or component (at its
option) free of charge to the purchaser in respect of replacement parts or labour.
4.2 the claim does not fall within the warranty, Yakima will return the product to you at your expense.
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IMPORTANT LEGAL NOTICE
0800 4776 722 (NZ) or 1800 143 548 (AU)
warranty@yakima.co.nz or warranty@yakima.com.au
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