Troubleshooting Guide for VorMax Plus FreshInfuser
Problem
Possible Cause
Water leaks around
a. VorMax Plus FreshInfuser not inserted into Spud correctly
VorMax Plus
b. Rubber gasket around VorMax Plus FreshInfuser is
FreshInfuser
damaged or missing
c. No FreshInfuser inserted in spud
Bowl not as clean
a. VorMax Plus FreshInfuser cleaner pack is empty
as it should be
Troubleshooting Guide for VorMax
Problem
Possible Cause
Does not
a. Water supply valve closed.
flush
b. Supply line blocked.
c. Flush valve chain too loose or disconnected.
d. Sand or debris lodged in water control.
Poor or
a. Bowl water level too low.
sluggish
flush
b. Supply valve partly closed.
c. Partially clogged trapway and/or drain
pipe and/or vent.
d. Supply pressure too low.
e. Tank not installed tightly on bowl.
f. Product has air stuck in waterways.
g. Incorrect tank water level
h. Trip lever not opening jet flapper to stop
i. Air leak
j. Trip lever not returning to original position
k. Loss of prime due to depressing on the
trip lever too long
Toilet leaks
a. Poor supply line connection.
b. Poor bowl to tank/floor connection.
c. Cracked Bowl
d. Loose tank nuts
e. Loose flush valve mounting nuts
f. Tank to Bowl gaskets defective
g. Black rim apper leaking. Inlet valve will
periodically run and you will see water
coming from port in to the bowl
h. Red jet apper leaking. Inlet valve will
periodically run
Toilet does
a. Flapper seal leaking or deformed.
not shut off
b. Sand or debris lodged in water control.
c. Flush valve chain too tight, holding
flapper open.
Toilet bowl
a. Wax ring not fully compressed.
rocks after
b. Floor not level.
installation
Care and Cleaning
When cleaning your toilet, wash it with mild, soapy water, rinse thoroughly with clear water and dry with a soft cloth.
WARNING: Do not use in-tank cleaners. These products can seriously corrode fittings in the tank. This damage can cause leakage and
property damage. American Standard shall not be responsible or liable for any damage caused by the use of in-tank cleaners.
10
pg
Plus Toilet
®
See Step 16-17 For Diagram
Corrective Action
a. Open valve and allow water to fill tank.
b. Shut off water supply, disconnect supply line and inspect all gaskets and washers. Reassemble.
c. Readjust chain length as required.
d. Shut off water supply. Remove cap and clean as per Fluidmaster maintenance instructions at:
www.americanstandard-us.com/enews/fluidmasterguide.pdf
a. Check that refill tube is connected to water control and inserted into overflow tube without being
kinked or damaged.
b. Open supply valve fully. Be sure that proper supply tube size is used.
c. Remove obstruction. Consult a plumber if necessary.
d. Normal supply pressure must be at least 20 psi.
e. Tighten bolts as shown in Step 6 to make sure the tank is touching the piers of the bowl in the
front and back of the product.
f. Re-prime bowl by ushing 5 times in a row allowing the tank to re ll each time to achieve
optimal performance.
g. Check water level in tank to make sure it is at the correct height listed inside the tank. Re-prime
bowl by ushing 5 times in a row allowing the tank to re ll each time to achieve optimal performance.
h. Adjust settings according to adjustable screw setup in Step 17.
i. Reseat tank by shutting off water supply, disconnect supply line, remove tank mounting nuts,
inspect all gaskets and reassemble
j. Adjust trip lever nut by loosening the nut a quarter turn at a time clockwise (reverse thread)
k. Do not depress trip lever longer than 2 seconds for optimal performance. Depressing trip lever
longer will negatively affect the toilet performance by causing a loss of prime. Re-prime bowl by
ushing 5 times in a row allowing the tank to re ll each time to achieve optimal performance.
a. Review Step 15 of installation procedure.
b. Review Step 1 through 6 of installation procedure.
c. Send new bowl / return
d. Tighten nuts, reinstall
e. Tighten nuts, reinstall
f. Replace gaskets
g. Clean debris from seal surface. Replace flapper seal as needed and adjust settings according
to adjustable screw setup in Step 17.
h. Clean debris from seal surface. Replace flapper seal as needed and adjust settings according
to adjustable screw setup in Step 17.
a. Clean debris from seal surface. Replace flapper seal as needed. See web for more info.
b. Shut off water supply. Remove cap and clean as per Fluidmaster maintenance instructions at:
www.americanstandard-us.com/enews/fluidmasterguide.pdf
c. Adjust settings according to adjustable screw setup in Step 17.
a. Retighten bowl-to-floor knobs.
b. Use toilet shims and /or place a bead of caulk around the base of the toilet.
™
Corrective Action
a. Remove VorMax Plus FreshInfuser and reinsert.
Reference steps 12 and 13
b. Replace VorMax Plus FreshInfuser
c. Insert VorMax Plus FreshInfuser
a. Replace VorMax Plus FreshInfuser