Upon calling an Epson Authorized Service Center, the purchaser will be asked to provide the product model and
serial numbers, and may be asked to provide information on the location and the date of purchase (the warranty
is only valid in the country of purchase).
If there are no Authorized Service Centers in your area, call the Technical Assistance Center or your preferred
dealer for service referral.
5. Responsibilities of Purchaser
The purchaser is responsible for the safety of all confidential and proprietary information stored on the product,
as well as for recovery backup files in case of damage. Any activity related with the re-installation or resetting of
the software that was delivered with the equipment, will be billed to the purchaser at the rates in effect at the
Epson Service Center. This also applies if the failure was the result of a defect in the purchaser's proprietary
software or of a computer "virus" .
It is the responsibility of the purchaser to save all documentation that supports the product's warranty, as well as
all the packaging materials required for its transport.
In order to obtain home or on-site service, the purchase will be required to provide: access to the product; an
appropriate working area; access to electrical facilities; access to the resources that may be necessary for the
installation, repair or maintenance of the unit; a safety environment for Epson staff and their work tools.
6. Limited Warranty Coverage
Product
Multifunction Printer
* Single-sided pages. Double-sided pages are counted as two pages.
** Can be extended to 2 years or 30,000 pages, whichever happens first, with product registration; see "Support and Extended
Warranty Service".
Technical Support Service
Epson offers technical assistance through electronic and telephone services. Before calling Epson, refer to the
documentation included with your product. If you do not find the solution to your problem, visit Epson's
website at: www.epson.com.jm/support or call the local Epson office or an authorized dealer.
Technical Assistant Centers
Country
Argentina
Bolivia*
Chile
Colombia
Bogota
Costa Rica
Dominican Republic*
Ecuador*
El Salvador*
* Contact your local phone company to call this toll free number from a mobile phone.
If your country does not appear on the preceding list, please contact the dealer where you purchased the product.
You may receive help or consult information online for all Epson products. Go to Epson's website at
www.epson.com.jm/support and search for your product, then click Registration to register your product
14
Limited Warranty
Model
Coverage
L3160
From 0 to 3 months, unlimited pages, and
from 4 to 12 months or up to 15,000
pages*, whichever happens first.**
Telephone Number
(54 11) 5167-0300
0800-288-37766
800-100-116
(56 2) 2484-3400
018000-915235
(57 1) 592-2200
800-377-6627
1-888-760-0068
1-800-000-044
800-6570
Country
Guatemala*
Mexico
Mexico City
Nicaragua*
Panama*
Paraguay
Peru
Lima
Uruguay
Venezuela
Conditions
Service Center
Telephone Number
1-800-835-0358
01-800-087-1080
(52 55) 1323-2052
00-1-800-226-0368
00-800-052-1376
009-800-521-0019
0800-10-126
(51 1) 418-0210
00040-5210067
(58 212) 240-1111