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Should you experience
any problems with your
washing machine, it has the capability
of transmitting
data via your telephone
to the Kenmore Connect
Team. This gives you the capability
of speaking
directly
to our specially
trained
technicians.
The
technician
records the data transmitted
from your
machine and uses it to analyze the issue, providing
a
fast and effective
diagnosis.
Using the Kenrnore Connect
TM
System
Follow the technician's
instructions
and perform
the following
steps when requested.
if you experience
problems with your washer, call
1-800-4-MY-HOME
®. Only use the Kenmore Connect
System feature when instructed to do so by the
Kenmore Connect Team. The transmission
sounds that
you will hear are normal and sound similar to a fax
machine.
Kenmore Connect cannot be activated
unless your
washing machine is turned on by pressing the POWER
button. If your washing machine is unable to turn
on, then troubleshooting
must be done without
using
Kenmore Connect.
HOLD
the mouthpiece
of your phone over the POWER button, when instructed
to do so by
the call center, no more than one inch from (but not touching)
the machine.
NOTE: Do not press any other buttons or turn the cycle selector
knob.
PUSH
and hold the WASH TEMP button while continuing
to hold your phone to the
POWER button.
LISTEN
for three beeps. After you hear the three beeps, release the WASH TEMP button. A
tone transmission will begin. Keep the phone in place until the tone transmission
has finished.
This takes about 6 seconds, and the display will count down the time. Once the countdown
is
over and the tones have stopped,
resume your conversation
with the technician,
who will then
be able to assist you in using the information
transmitted
for analysis.
NOTE:
* For best results, do not move the phone while the tones are being transmitted.
"If the call center agent is not able to get an accurate
recording
of the data, you may be
asked to try again.
"Pressing the POWER button during the transmission
will shut off Kenmore Connect.
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