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Troubleshooting
If the appliance does not work or does not work properly, first check the list below. If the problem
is not mentioned in this list, the appliance probably has a defect. In that case we advise you to
contact the Philips Consumer Care Centre.
Problem
The appliance
does not go on.
Specifications
Model
Rated voltage (V) Hongkong/Singapore/Europe
Rated voltage (V) China/Korea
Rated voltage (V) Malaysia
Rated voltage (V) Taiwan
Rated frequency (Hz) Hongkong/Singapore/
Europe
Rated frequency (Hz) China/Malaysia
Rated frequency (Hz) Korea/Taiwan
Rated input (W)
Class
Classification
Ingress of water
IR-type
Irradiance (W/m²)
Field dimensions (in cm)
Battery type
Cause
The plug has not been
inserted properly into the
wall socket.
There may be a power
failure.
The lamp may be defective.
The mains cord of the
appliance may be damaged.
Solution
Insert the plug properly into the wall socket.
Check if the power supply works by
connecting another appliance.
Contact the Philips Consumer Care Centre.
Check the mains cord. If the mains cord is
damaged, it must be replaced by Philips or
similarly qualified persons in order to avoid
a hazard.
HP3631
220-230
220
240
110
50-60
50
60
300
II
not classified
IPX0
IR-A/B/C
approx. 1000
40x30
LR54
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