TROUBLESHOOTING
PROBLEM: THE SMOKER DOES NOT IGNITE
Possible cause
Power
Fuse
Combustion chamber
Cables & connections
Drive motor
PROBLEM: PELLETS DO NOT REACH THE COMBUSTION CHAMBER
Power
Pellets
Spiral conveyor
PROBLEM: THE FIRE GOES OUT
Excess ash
PROBLEM: THE DISPLAYED GRILLING TEMPERATURE IS HIGHER THAN EXPECTED
External influence
PROBLEM: EXCESS OR DISCOLOURED SMOKE FORMATION
Pellets
Solution
Check that the power cord is plugged in. Make sure that the socket is sup-
plied with power.
Remove the operating element and check the fuse at the back. Replace the
fuse if it has blown.
If both the ventilator and the drive motor work properly, the ignition rod
might need to be replaced. Please contact our customer service.
Make sure that the cables and plugs are connected properly and free of
damage. Contact customer service if you need any assistance.
If the ventilator is not working properly, the drive motor might need to be
replaced. Please contact our customer service.
Check that the power cord is plugged in. Make sure that the socket is sup-
plied with power.
Make sure that there are enough pellets in the pellet chamber.
Check that the spiral conveyor is not clogged. Flip the switch to OFF, dis-
connect the mains plug, and let the grill cool down.
Open the lid and remove the grids, the grease removal sheet, and the heat
conduction sheet from the grilling chamber. Remove the pellets from the
pellet chamber and make sure that it is free of foreign objects. Remove all
pellets and ash from the grilling chamber.
Remove the ash (see CLEANING AND MAINTENANCE).
The grilling temperature is influenced by environmental factors such as a
high ambient temperature, wind, and direct sunlight. Place the appliance
in a shady area. Open the lid to lower the inner temperature.
Replace moist pellets with fresh and dry pellets.
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