Troubleshooting
You may try to solve the following simple problems by yourself. If them cannot be solved, please contact the after-sales
NOTICE:
department.
Problem
Possible Cause & Solution
Failed operation
Check whether the appliance is connected to power or whether the plug is in well contact;
Check whether the voltage is too low;
Check whether there is a power failure or partial circuits have tripped;
Odor
Odorous foods shall be tightly wrapped;
Check whether there is any rotten food;
Clean the inside of the refrigerator;
Long-time operation
Long operation of the refrigerator is normal in summer;
of the compressor
When the ambient temperature is high;
It is not suggestible having too much food in the appliance at the same time;
Food shall get cool before being put into the appliance;
The doors are opened too frequently;
Light fails to get lit
Check whether the refrigerator is connected to power supply and whether the illuminating light is damaged;
Have the light replaced by a specialist;
Doors cannot be
The door is stuck by food packages Too much food is placed;
properly closed
The refrigerator is tilted;
Loud noise
Check whether the oor is level and whether the refrigerator is placed stably;
Check whether accessories are placed at proper locations;
Door seal fails to be
Remove foreign matters on the door seal;
tight
Heat the door seal and then cool it for restoration (or blow it with an electrical drier or use a hot towel for
heating);
Water pan over ows
There is too much food in the chamber or food stored contains too much water, resulting in heavy defrosting;
The doors are not closed properly, resulting in frosting due to entry of air and increased water due to defrosting;
Hot housing
Heat dissipation of the built-in condenser via the housing, which is normal;
When housing becomes hot due to high ambient temperature, storage of too much food or shutdown of the
compressor is shut down;
Provide sound ventilation to facilitate heat dissipation;
Surface condensation
Condensation on the exterior surface and door seals of the refrigerator is normal when the ambient humidity is too
high;
Just wipe the condensate with a clean towel;
Abnormal noise
Buzz: The compressor may produce buzzes during operation, and the buzzes are loud particularly upon start or
stop. This is normal.
Creak: Refrigerant owing inside of the appliance may produce creak, which is normal.
16