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Troubleshooting (cont.)
Music Troubleshooting Table
Symptoms
2.
Speakers do not produce
sound in a four speaker
setup.
3.
After playing music
loudly, the music stops
even though a song is
properly selected.
4.
Library menu is not
available.
5. Music server is not
available.
6. I have a wireless network
but my Media Module is
unable to connect to the
network.
1069764-2-A
Probable Cause
A. Damaged speaker or speaker
not plugged in.
A. Thermal shut down.
A. The Roku agreement was
declined.
A. Wireless network is not
configured properly.
B. The network cable is not
connected to the correct
router/switch input.
C. A compatible media server is
not installed/running on your
home computer.
D. The media server on your home
computer is not configured to
share files.
E. The incorrect Wi-Fi region was
selected.
A. Ethernet cable is plugged in.
B. Media Module is not within
Wi-Fi range.
C. A WEP key was not entered for
a secured network.
D. The router is not set up for
802.11b.
Recommended Action
A. Make sure the working speakers
are properly installed into the
Media Module connections and to
both sets of terminals on each left
and right cables.
A. Shut down the system for 1 hour to
allow the unit to cool. Make sure
the area where the unit is installed
does not exceed 104°F (40°C).
A. Enter the settings menu, select
"System," select "Music Software,"
select "Roku Agreement" and select
"YES."
A. Enter the settings menu, select
"System," select "WiFi Security,"
select "Network Name," select
"WEP/WPA Key" and enter the
security key.
B. Connect the Media Module to the
router's/switch's ethernet ports.
C. Install/open one of the supported
media servers such as iTunes
Microsoft
Connect, Rhapsody
Musicmatch
and load your favorite music into
the server's library.
D. Reference the media server's help
menu to properly configure file
sharing.
E. Enter the settings menu, select
"System," select "Music Software,"
select "Region" and select the
appropriate geographical region
that matches your Wi-Fi router.
A. Make sure an Ethernet cable is not
plugged into Media Module's
ethernet jack.
B. Make sure the Media Module is
within range of your Wi-Fi
network.
C. Enter the settings menu, select
"System," select "WiFi Security,"
select "Network Name," select
"WEP Key" and enter the security
key.
D. Make sure the access point/router
is configured to allow 802.11b
clients.
14
,
®
Windows
Media
®
®
ord
TM
on your computer
®
Kohler Co.
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