What's not covered: This warranty does not cover defects resulting from improper
or unreasonable use or maintenance; cosmetic damage, including but not limited to
scratches, dents and broken parts; failure to follow operating instructions; accident;
excess moisture; excess temperature; power surges; connections to improper
voltage supply; unauthorized alteration or modification of original condition;
damage caused by use with non-Audeze products; products purchased from
unauthorized dealers; or defects incurred during transportation for which claims
must be presented to the carrier.
Because we use natural woods and leather in some Audeze Products, variations in
grain and color are the inherent and natural characteristics of the wood. These
variations are natural and are considered by Audeze as acceptable. Additionally, as
wood ages, the finished color may change. These changes in color and finish are
natural wood characteristics and are not covered under this warranty.
What we will do: We will, at our sole discretion and to the extent permitted by law,
repair or replace (using new or refurbished Audeze Products) Audeze Products that
are under warranty for the period listed, from the date of original retail purchase.
What we will not do: Except as stated below, pay shipping, insurance or transporta-
tion charges from you to us, or any import fees, duties and taxes. If the Audeze
Product is covered by this warranty and is provided to us within the first 30 days of
the Warranty Period, then we will reimburse you for shipping charges.
If the Audeze Product you send to us is not covered by this warranty, you will be
charged the shipping costs. If you are outside the USA and purchased this product
directly from Audeze you must claim your warranty service from Audeze, not from
a foreign dealer or distributor.
Warranty eligibility statement: To be eligible for service under this warranty you
must include with the repair item(s) a valid bill of sale from an authorized Audeze
retailer detailing the following information:
Retailer's name
Original date and proof of purchase
Model or SKU number of the product purchased
Serial Number