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Trouble Shooting
Before taking the unit to be repaired, please check the following table when a
problem occurs. Consult your dealer or service center if the problem cannot be
solved with the following information.
Problem
Power
System does not turn on
or does not respond to
the remote control.
Remote control
No
functions
or
range.
Pairing the product
Cannot pair successfully
Cannot play properly, the
music plays intermittently
The sound is distorted
Remedy
-Make sure AC/DC power plug is connected to the
wall socket outlet properly and it has power.
-If this does not help, leave the unit unplugged before
seeking advice.
-Insert new batteries.
short
-Aim remote directly towards the remote sensor
located in center of speaker
-Check whether the speaker is in Off or searching
mode.
-Check whether there are other Bluetooth receivers
around your Bluetooth device. Turn them off to avoid
any disturbance. Attempt to pair again.
-You can click "Forget this device" and then re-pair it
again if required. Search for "Speaker" on the
Bluetooth device and pair it again.
Check whether the distance between the speaker and
your Bluetooth device is out of its working distance
(10m), or whether there are some obstacles blocking
the communication between the speaker and the
Bluetooth device. Move the speaker or the Bluetooth
device to get the best reception.
Check the volume setting on both the speaker and
your Bluetooth device and adjust the volume to a
suitable level.
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