Guarantee & Service; Frequently Asked Questions - Philips GC6315 Manual Del Usuario

Guarantee & service
If you need information or if you have a problem, please visit the Philips website at www.philips.com
or contact the Philips Customer Care Centre in your country (you find its phone number in the
worldwide guarantee leaflet). If there is no Customer Care Centre in your country, turn to your
local Philips dealer or contact the Service Department of Philips Domestic Appliances and Personal
Care BV.

Frequently asked questions

This chapter lists the questions most frequently asked about the appliance. If you cannot find the
answer to your question, contact the Customer Care Centre in your country.
Question
Why does smoke
come out of the
appliance after I have
switched it on for the
first time?
Why do dirty particles
come out of the
soleplate of the new
iron?
Why do droplets of
water escape from the
soleplate?
Why doesn't the
appliance produce any
steam?
Why does the iron
steam non-stop?
Answer
This is normal. Some parts of the iron have been greased lightly in the
factory. This phenomenon ceases after a short while
This is normal with a new iron. These particles are harmless and stop
coming out of the soleplate when you have used the iron a few times.
The temperature dial may be set to a temperature that is too low for
steam ironing. Select an ironing temperature that is suitable for steam
ironing (temperature settings 2 to MAX).
You may not have switched on the iron. Set the iron switch to 'on' and
wait until the iron is hot.
You may have placed the steam tank on an unstable and/or uneven
surface. Place the steam tank on a stable and even surface.
When you start to steam iron, the hose is cold. Steam condenses in the
hose, which causes droplets of water to escape from the soleplate.This
is normal. Hold the iron over an old cloth and press the steam activator.
The cloth absorbs the drops. After a few seconds the steam
production normalises.
The steam tank and/or the iron may not be switched on. Set both the
iron switch and the steam tank switch to 'on'.
The steam tank may not be hot enough to produce steam. Wait 6 to
8 minutes for the steam tank to heat up.
Superheated (i.e. high-quality) steam is hardly visible, especially when the
temperature dial is set to maximum position. To check if the iron really
produces steam, set the temperature dial to 3 or 2. The steam
then becomes visible.
You have slid the steam activator lock to the locking position. To stop
steaming, release the steam activator lock.
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