troubleshooting information, continued
Problem
The device will not turn on, but there
is no error message . You may still hear
a beep .
There are lines or bars on the display
or the display is too dark to read .
You do not hear any beeps .
The device appears damaged .
Your broken bone hurts more than
it used to .
You run out of batteries .
a summary is shown below of other pictures
that may appear on the LCD screen.
Display Picture
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action to be taken
1 . Try replacing the batteries with
new ones .
2 . Wait until tomorrow and try
treating again .
3 . If the device still will not turn on,
call Customer Care .
Call Customer Care .
1 . The beeper may not work if you live
where it is very humid . The device
will still work .
2 . If you do not live where it is humid,
listen again tomorrow for beeps .
Have somebody else listen too .
3 . If the device still does not beep,
call Customer Care .
Call Customer Care .
1 . Make sure that you are treating in
a comfortable, relaxed position .
2 . If you still have more pain than
you used to, call your doctor .
Call Customer Care .
Definition
Treatment record .
Time remaining in 30-minute daily
treatment .
Daily treatment successfully completed
– announced by two beeps .
Please wait .
user assistance information
For servicing of the OL1000 or OL1000 SC or for further
information concerning the use of the device, please contact
Customer Care . When your treatment is completed, you should
take it to your local recycle center where the unit may be taken
in as an electric recycle, like a television or computer . You may
also contact Customer Care for assistance with device disposal .
The OL1000 and OL1000 SC are not reusable . These devices are
intended for single patient use only . They cannot be re-sold or
used on multiple patients .
Customer Care telephone numbers
United States
800 . 2 63 . 6 004
Canada
800 . 2 63 . 6 004
Europe
+44 1483 . 4 59 . 6 59
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