Troubleshooting - Itworks CPL500Mpbs Guia Del Usuario

Appendix A:

1 Troubleshooting

The Troubleshooting provides answers to common problems regarding the
Powerline Adapter.
1. The Power LED does not light up.
Ans. Check the following:
a) Make sure that the Powerline Adapter is properly plugged into a power outlet.
b) Make sure the power outlet is active (working) by plugging another electric
device into it.
c) Re-plug the Powerline Adapter to the power outlet again. If the Power LED
still fails to light up, contact your local dealer for technical support.
2. The Ethernet LED does not light up.
Ans. Check the following:
a) Make sure that the Ethernet cable (RJ-45) is properly connected to the
Powerline Adapter's Ethernet port.
b) Make sure that the other end of the Ethernet cable (RJ-45) is properly
connected to the computer LAN card or to you Cable/xDSL Ethernet port.
c) Make sure your computer LAN card is properly installed and configured.
d) Make sure your Cable/xDSL broadband access is working and configured
correctly.
e) Contact your local dealer for technical support if the Ethernet LED still fails to
light up after the above procedures.
3. The Powerline LED does not light up.
Ans. Check the following:
a) Double click to enable the Management Utility and click the "Rescan" tab
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