Fault
The machine does not turn on.
The pump is very noisy.
All buttons are fl ashing.
The coff ee is too cold.
Milk does not froth.
It is not possible to prepare a
cappuccino.
The coff ee is dispensed too fast,
no foam builds up.
Coff ee is not dispensed or
dispensed only in drips.
Coff ee drips from the edges.
Please contact an authorized service centre for any faults not covered in the above table or when the suggested
solutions do not solve the problem.
Possible cause
Machine not connected to the power supply.
Water tank empty.
Water circuit needs priming.
The portafi lter is not inserted for preheating
(Section 5).
Cold cups.
Not suitable milk: powdered milk, low-fat milk. Use whole milk.
The cappuccinatore is dirty.
No steam in the boiler.
Too little coff ee in the portafi lter.
Coff ee ground is too coarse.
Coff ee is old or not suitable.
Old or not suitable pod.
One component missing in the portafi lter.
No water.
The grind is too fi ne.
Coff ee pressed in the portafi lter.
Too much coff ee in the portafi lter.
Knob (4) is open.
Traces of limestone.
The fi lter in the portafi lter is clogged.
Not suitable pod.
The portafi lter is incorrectly inserted into the
brew unit.
The upper edge of the portafi lter is dirty.
The gasket of the boiler is dirty or worn.
Pod wrongly inserted.
Too much coff ee in the portafi lter.
Solution
Connect the machine to the power supply.
Refi ll with water (Section 4.4).
Prime the circuit as described in Section
4.5.
Preheat the portafi lter.
Preheat the cups with hot water.
Clean the cappuccinatore as described in
Section 9.
Prime the circuit (section 4.5) and repeat
the procedure described in Section 8.
Add coff ee (Section 5).
Use a diff erent blend (Section 6).
Use a diff erent blend (Section 6).
Change the pod.
Make sure that all components are
present and that they have been installed
properly.
Refi ll with water. (Section 4.4).
Use a diff erent blend (Section 6).
Shake the ground coff ee.
Reduce the quantity of coff ee in the
portafi lter.
Close the knob (4).
Descale the machine (section 10).
Clean the fi lter (Section 9).
Change type of pod.
Insert the portafi lter correctly (Section 5).
Clean the rim of the portafi lter.
Clean the gasket.
Insert the pod correctly. Make sure it does
not come out of the portafi lter.
Reduce the quantity of coff ee using the
measuring scoop.
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