Troubleshooting
Your washing machine could fail to work. Before calling for Assistance (see page 23), make sure the problem
GB
can't easily be solved by consulting the following list.
Problem
The washing machine won't
start.
The wash cycle won't start.
The washing machine fails to
load water.
The washing machine
continuously loads and unloads
water.
The washing machine does not
drain or spin.
The washing machine vibrates
too much during the spin cycle.
The washing machine leaks.
There is too much foam.
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Possible causes/Solution:
The appliance is not plugged into the socket, or not enough to
make contact.
There has been a power failure.
The appliance door is not shut properly.
The
button has not been pressed.
The water tap is not turned on.
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap is not turned on.
There is a water shortage.
The water pressure is insufficient.
The drain hose is not fitted between 65 and 100 cm from the floor
(see page 15).
The free end of the hose is underwater (see page 15).
The wall drainage system doesn't have a breather pipe.
If the problem persists even after these checks, turn off the water tap,
switch the appliance off and call for Assistance. If the dwelling is on
one of the upper floors of a building, there may be drain trap problems
causing the washing machine to load and unload water continuously. In
order to avoid such an inconvenience, special anti-drain trap valves are
available in shops.
The programme does not foresee the draining: some programmes
require enabling the draining manually (see page 17).
The Anti-crease function is enabled (where available): This function
requires enabling the draining manually.
The drain hose is bent (see page 15).
The drain duct is clogged.
When the machine is installed, the locking screws for the oscillating
assembly are still in place. Remove the screws (see page 14)..
The washing machine is not level (see page 14).
The washing machine is closed in between furniture cabinets and
the wall (see page 14).
The water inlet hose is not screwed on correctly (see page 14).
The detergent dispenser is obstructed (to clean it, see page 21).
The drain hose is not secured properly (see page 15).
The detergent is not suitable for machine washing (it should bear
the definition "for washing machines" or "hand and machine wash",
or the like).
You used too much detergent.