Troubleshooting
Perform only the steps described in these instructions. All further inspection, maintenance, and repair work
must be performed by an authorized service center or a similarly qualified specialist if you cannot solve the
problem yourself.
Problem
The pole saw does not run or does not run
continuously.
The pole saw runs, but the chain does not
rotate.
The pole saw does not properly cut.
The chain oil is not lubricating properly.
The battery pack loses charge quickly.
The battery charger is not working.
Possible Cause
1. The battery pack is low on charge.
2. The battery pack is not fully seated.
3. The battery pack is over or under the
appropriate temperature range.
4. The battery pack has exceeded high
amperage limits.
5. There is moisture on the leads of the
battery pack.
6. There is debris under the cover.
1. The chain is not properly seated on the
drive sprocket.
2. There is debris under the cover.
1. The chain is not tensioned correctly.
2. The chain is dull or damaged.
3. The guide bar is bent or the grooves
are damaged.
4. The chain is installed backward.
5. The chain is not being lubricated
properly.
1. The oil level is low.
2. The oil outlet is plugged.
3. There is debris under the cover.
4. The oil channel or groove in the guide
bar is plugged.
1. The battery pack is over or under the
appropriate temperature range.
2. The chain is dull or damaged.
3. The guide bar is bent or the grooves
are damaged.
4. The machine is overloaded.
5. The chain is not being lubricated
properly.
1. The battery charger is over or under
the appropriate temperature range.
2. The outlet that the battery charger is
plugged into does not have power.
22
Corrective Action
1. Charge the battery pack.
2. Ensure that the battery pack is inserted
all the way into the housing.
3. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
4. Release the trigger, then press the
trigger switch.
5. Allow the battery pack to dry or wipe it
dry.
6. Remove the cover and clean out any
debris.
1. Install the chain and ensure that the
links are properly seated in the drive
sprocket.
2. Remove the cover and clean out any
debris.
1. Set the proper tension on the chain.
2. Replace the chain.
3. Replace the guide bar
4. Install the chain correctly.
5. Check the oil level and ensure that oil
is flowing to the chain.
1. Check the oil level.
2. Clean out debris from the oil outlet.
3. Remove the cover and clean out any
debris.
4. Clean out debris in the bar.
1. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
2. Replace the chain.
3. Replace the guide bar
4. Apply less pressure when cutting.
5. Check the oil level and ensure that oil
is flowing to the chain.
1. Unplug the battery charger and move
it to a place where it is dry and the
temperature is between 5°C (41°F)
and 40°C (104°F).
2. Contact your licensed electrician to
repair the outlet.