Troubleshooting Guide; Need More Help - RCA DRC99392 Manual De Usuario

Troubleshooting Guide

No power.
• Ensure the AC power adapter is connected.
• The unit is not turned on.
The remote control does not function.
• Make sure the infrared remote sensor is not blocked.
• Make sure the plastic sheet has been removed from the remote
control.
• Point the remote directly at the infrared remote sensor on the unit.
• Replace the battery in the remote control with a new one.
No sound or only a very low-level sound is heard.
• The volume control is located on the side of the unit – please try
adjusting this.
• The system is in pause mode. Press the
normal play mode.
• The unit is in fast-forward or fast-reverse mode. Press the
button to return to normal play mode.
• Make sure the AUDIO/VIDEO output connections are correct.
• The DTS DVD cannot be decoded to have speaker output.
• The unit is too hot; shut off the unit for 30 minutes to cool it down.
No picture.
• The region number of the disc doesn't match the region number of
this unit.
The picture is not clear.
• Clean the disc.
• The disc is scratched.
• Adjust the LCD's brightness and contrast using the VIDEO MODE
button on the remote control.
Severe hum or noise is heard.
• The plugs and jacks are dirty. Wipe them with a cloth slightly
moistened with alcohol.
• Clean the disc.
The disc does not play.
• There is no disc inside ("No Disc" appears on the screen).
• Insert the disc correctly with the playback side facing down.
• Clean the disc.
• A non-NTSC disc has been inserted. The unit and disc region
number are incompatible.
• Condensation may have formed inside the unit due to a sudden change
in temperature. Wait about an hour for it to clear and try again.

Need More Help?

Please visit online help at
http://www.RCAav.com
Limited Warranty
AVC MULTIMEDIA ("AVC") makes the following limited warranty. This
limited warranty extends to the original consumer purchaser and is
limited to non-commercial use of the product.
One Year Parts & Labor Warranty
AVC products purchased in the United States are warranted to be free
from defects in materials or workmanship for a period of one year from
the date of their original retail purchase. If the unit fails to conform to
this warranty, we will service the product using new or refurbished
parts and products, at AVC's sole discretion.
During a period of one year from the effective warranty date, AVC will
provide, when needed, service labor to repair a manufacturing defect at
its designated Service Center. To obtain warranty service in the United
States, you must first call our Customer Support Center at 1-800-506-
5746 or 1-877-252-6873, during the hours listed in the box below.
10
RCA DRC99392_Eng & Spa IB_MTK A5_17-3-2011.indd 10
Limited Warranty
The determination of service will be made by AVC Customer Support.
PLEASE DO NOT RETURN YOUR UNIT TO AVC WITHOUT PRIOR
AUTHORIZATION. New or remanufactured replacements for defective
parts or products will be used for repairs by AVC at its designated
Service Center for one year from the effective warranty date. Such
replacement parts or products are warranted for an additional one year
from the date of repair or replacement. The Customer will be required
to ship the unit to the Service Center indicated at the time Customer
Support is contacted to make the necessary repairs. The customer is
responsible for all transportation charges to the service facility.
Packaging and Shipping Instruction
When you send the product to the AVC service facility you must use the
original carton box and packing material or an equivalent as designated
by AVC.
PLAY button to return to
Your Responsibility
(1) you must retain the original sale receipt to provide proof of
PLAY
purchase.
(2) These warranties are effective only if the product is purchased and
operated in the U.S.A. or Canada.
(3) Warranties extend only to defects in material or workmanship,
and do not extend to any product or parts which have been lost
or discarded, or damage to product or parts caused by misuse,
accident, improper operation or maintenance, or use in violation
of instructions provided with the product, or to product which
has been altered or modified without authorization of AVC, or
to products or parts thereof which have had the serial number
removed or changed.
Out of Warranty
In the event your product requires repair after the limited warranty
period has expired, please contact our Customer Support Center at
1-800-506-5746, 1-877-252-6873 or www.RCAav.com
Hours: Monday–Thursday: 9am–7pm, Friday: 9am–5pm, Satur-
day: 9am–NOON Eastern time.
Important: you are responsible for any transportation, shipping or in-
surance relative to the return of product to our Product Returns Center.
All warranties implied by state law, including the implied warranties
of merchantability and fitness for a particular purpose, are expressly
limited to the duration of the limited warranties set forth above. With
the exception of any warranties implied by state law as hereby limited,
the foregoing warranty is exclusive and in lieu of all other warranties,
guarantees, agreements and similar obligations of manufacturer or
seller with respect to the repair or replacement of any parts. In no event
shall AVC be liable for consequential or incidental damages.
No person, agent, distributor, dealer or company is authorized to
change, modify or extend the terms of these warranties in any manner
whatsoever. The time within action must be commenced to enforce
any obligation of AVC arising under the warranty or under any statute,
or law of the United States or any state thereof, is hereby limited to
one year from the date of purchase. This limitation does not apply to
implied warranties arising under state law.
This warranty gives you specific legal rights and you may also have
other rights, which may vary, from state to state. Some states do
not allow limitation on how long an implied warranty lasts, when an
action may be brought, or the exclusion or limitation of incidental or
consequential damages, so the above provisions may not apply to you.
For more information on other products and services, please visit our
web site at www.RCAav.com
Important: Also keep your "Bill of Sale" as proof of purchase.
Model no.......................................... Product name..................................................
Type of set....................................... Serial no..............................................................
Invoice no........................................ Date purchased...............................................
Dealer name....................................................................................................................
FOR SERVICE AND REPAIR, PLEASE VISIT www.RCAav.com
Specifications and external appearance are subject to change without notice.
© 2011 AVC MULTIMEDIA
AVC Multimedia,
Markham, Ontario L3R 1E3
http://www.RCAav.com
Printed in China
3/28/2011 10:31:06 AM