TROUBLESHOOTING
EN
PROBLEM
Connection error
(gateway)
8
RESOLUTION
1. Check the power supply, are the
power cable and power adapter
both connected properly?
2. If there is a blinking blue light,
the gateway is trying to connect.
3. If the gateway does not connect
after one minute, try moving it
to a place in the room where the
network connection is stronger.
4. Occasionally, the cellular
network may go down. If this
happens, revert to a manual
changing routine until the system
is up and running again.
If it still does not work, please
contact TENA SmartCare support.