Troubleshooting - Panasonic KX-TG9581 Manual De Instrucciones

Troubleshooting

For general troubleshooting information, refer to the Operating Instructions supplied
with your phone system.
No caller information is displayed when I receive a call.
R Microsoft Outlook is not running.
→Start Microsoft Outlook.
R The [Caller Information] setting is set to [Off].
→Set it to [Contact list] or [Simple window] (page 10).
R You have several thousand contacts stored in Outlook.
→If more than 5,000 entries are stored in Outlook, caller information may not be
displayed when you receive a call. Erase uneeded entries.
R The base unit is in use.
→Wait and try again.
R No caller information was received.
→Caller ID is required to display caller information when a call is received.
Contact your landline phone service provider for details and availability.
[Invalid phone number.] is displayed when I try to make a call.
R You entered invalid characters, or more than 24 characters.
→Enter no more than 24 characters. Valid characters are 0–9, *, #, p (pause), and
f (flash).
I want to update the program.
R Uninstall the current version, download the latest version, and install it.
Information and a link to the installer is available at the following web page.
http://panasonic.net/pcc/support/tel/tg958.html
Caller information shown on the unit's display (handset and base unit) differs
from the information shown on the computer screen.
R You received multiple calls on different lines at the same time.
→In this case, the caller information that is displayed on your computer screen
may differ from the information shown on the unit's display. When multiple calls
are received at the same time, check the caller information that is shown on the
unit's display and then answer the corresponding line using your computer.
R Microsoft Outlook is automatically modifying the caller information that is received.
→Microsoft Outlook can automatically add an area code to 7-digit phone numbers.
Check your Microsoft Outlook settings, or edit the phone number if necessary.
R The base unit's Caller ID auto edit feature is set to ignore the area code.
→Check the settings, or refer to the Operating Instructions supplied with your
phone system.
R The number of digits stored in the phone number in Microsoft Office does not
match the number of digits received in the caller information.
→Store phone numbers in Microsoft Office using the same format as the caller
information that is shown on the unit's display.
Setup Guide for Telephone Plug-in
17