After-Sales Service And Application Service - Bosch ALB 36 LI Manual Original

OBJ_BUCH-1951-003.book Page 15 Wednesday, November 20, 2013 10:43 AM
Problem Possible Cause
Continuous lighting Battery not (properly) inserted
of the battery charge
Battery contacts contaminated
indicator
No charging proce-
dure possible
Battery pack defective
Battery charge indi- Mains plug of battery charger not plugged in
cator does not light (properly)
up
Socket outlet, mains cable or battery charger de-
fective
After-sales Service and Application
Service
www.bosch-garden.com
In all correspondence and spare parts orders, please always
include the 10-digit article number given on the type plate of
the garden product.
Great Britain
Robert Bosch Ltd. (B.S.C.)
P.O. Box 98
Broadwater Park
North Orbital Road
Denham
Uxbridge
UB 9 5HJ
Tel. Service: (0844) 7360109
Fax: (0844) 7360146
E-Mail: boschservicecentre@bosch.com
Ireland
Origo Ltd.
Unit 23 Magna Drive
Magna Business Park
City West
Dublin 24
Tel. Service: (01) 4666700
Fax: (01) 4666888
Australia, New Zealand and Pacific Islands
Robert Bosch Australia Pty. Ltd.
Power Tools
Locked Bag 66
Clayton South VIC 3169
Customer Contact Center
Inside Australia:
Phone: (01300) 307044
Fax: (01300) 307045
Inside New Zealand:
Phone: (0800) 543353
Fax: (0800) 428570
Outside AU and NZ:
Phone: +61 3 95415555
www.bosch.com.au
Bosch Power Tools
Corrective Action
Properly insert battery into battery charger
Clean the battery contacts (e.g. by inserting and
removing the battery several times) or replace the
battery
Replace the battery
Insert mains plug (fully) into the socket outlet
Check the mains voltage; have the battery charger
checked by an authorised after-sales service
agent for Bosch power tools
Republic of South Africa
Customer service
Hotline: (011) 6519600
Gauteng – BSC Service Centre
35 Roper Street, New Centre
Johannesburg
Tel.: (011) 4939375
Fax: (011) 4930126
E-Mail: bsctools@icon.co.za
KZN – BSC Service Centre
Unit E, Almar Centre
143 Crompton Street
Pinetown
Tel.: (031) 7012120
Fax: (031) 7012446
E-Mail: bsc.dur@za.bosch.com
Western Cape – BSC Service Centre
Democracy Way, Prosperity Park
Milnerton
Tel.: (021) 5512577
Fax: (021) 5513223
E-Mail: bsc@zsd.co.za
Bosch Headquarters
Midrand, Gauteng
Tel.: (011) 6519600
Fax: (011) 6519880
E-Mail: rbsa-hq.pts@za.bosch.com
Transport
The contained lithium-ion batteries are subject to the Danger-
ous Goods Legislation requirements. The user can transport
the batteries by road without further requirements.
When being transported by third parties (e.g.: air transport or
forwarding agency), special requirements on packaging and
labelling must be observed. For preparation of the item being
shipped, consulting an expert for hazardous material is re-
quired.
Dispatch batteries only when the housing is undamaged.
Tape or mask off open contacts and pack up the battery in
such a manner that it cannot move around in the packaging.
Please also observe possibly more detailed national regula-
tions.
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