Guarantee And Service; Guarantee Restrictions - Philips BG2038 Manual De Usuario

EnGlish
12
Problem
The appliance does not
work.
The appliance makes
more noise and/or
vibrates more strongly
than usual.
The operating time on
a full charge decreases.
Reduced trimming and/
or shaving performance

Guarantee and service

If you need service or information or if you have a problem, please visit
the Philips website at www.philips.com/support or contact the Philips
Consumer Care Centre in your country. You find its phone number in the
worldwide guarantee leaflet. If there is no Consumer Care Centre in your
country, go to your local Philips dealer.

Guarantee restrictions

The shaving unit is not covered by the terms of the international guarantee
because it is subject to wear.
troubleshooting
This chapter summarises the most common problems you could
encounter with the appliance. If you are unable to solve the problem with
the information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Centre in your country.
Possible cause
The battery is empty and/or the
appliance does not charge.
One or more parts are broken,
perhaps because you dropped
the appliance.
If this appliance is used
professionally, it will reach the end
of its life earlier
The shaving unit is dirty.
The shaving unit is worn.
The shaving unit is dirty.
You use the appliance in the
wrong way.
The shaving unit is dirty.
The battery is running low.
You have not attached the
trimming comb properly.
If you are trimming very curly
hair, the trimming comb may not
be able to straighten the hair
properly.
Solution
Recharge the battery (see chapter
'Charging') and check if you have followed
all instructions in chapters 'Important' and
'Charging'.
Take the appliance to your dealer or to
an authorised Philips service centre for
examination or repair.
Do not use the appliance professionally.
Clean the shaving unit
(see chapter 'Cleaning').
Replace the shaving unit.
Clean the shaving unit
(see chapter 'Cleaning').
Follow the instructions in chapter
'Using the appliance'.
Clean the shaving unit
(see chapter 'Cleaning').
Recharge the battery
(see chapter 'Charging').
Remove the trimming comb and reattach it.
Try straightening the hair with your hands
during trimming.