Troubleshooting - Beyerdynamic IMPACTO ESSENTIAL Manual

Impacto essential – High-end cable DAC & Amplifier

Troubleshooting

Problem
The Impacto is not working;
no audio data is being trans-
mitted and/or the Play/Pause
button is not illuminated.
Playback not possible on
Windows PCs or notebooks.
Music playback interrupted,
music playback not possible.
Playback is too quiet.
Hi-Res LED is illuminated
permanently even though no
Hi-Res files are being played
back.
Hi-Res LED is not illuminated
even though Hi-Res files are
being played back.
Cause
The playback device has no
USB OTG function or the USB
OTG function has not been
activated.
The connecting cable between
the Impacto and playback de-
vice is defective.
The driver has not been
installed or the Impacto has
not been selected as the
playback device.
Error during USB signal
transmission.
The maximum volume has
not been set on the playback
device.
The playback device is
performing upsampling to
Hi-Res format.
The playback device only plays
audio data that is below
48 kHz, e.g. by means of
downsampling.
Solution
Use a playback device with
USB OTG function or activate
the USB OTG function on your
playback device.
Replace the cable.
Download the driver from
www.beyerdynamic.com and
install it on your Windows PC
or notebook, or select the
Impacto as the playback
device under Control
Panel/Sound/Playback and set
it as the default.
Disconnect the USB cable
from the Impacto and then
reconnect it. Make sure that
the processing power of the
playback device is sufficient
for playing back the Hi-Res
files.
Set the volume on the
playback device to maximum.
Deactivate upsampling in your
playback device.
If possible, adjust the setting
on the playback device. You
will find relevant information
in the instructions for the
playback device.
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