Troubleshooting - Trust 18214 Guía De Instalación Rápida

Bluetooth Audio Headset - USER'S MANUAL
Trouble shooting
Problem
Can't connect the BT headset to my
device
No Sound
Distorted Sound
Sound volume is to low or to loud
If your problem is not solved, please contact the helpdesk at www.trust.com/18214/faq.
Solution
- Make sure that the BT headset is in paring mode. Press and hold
the power button for 8sec. to activate the pairing mode (blue led
flashing quickly 3x every sec.).
- If a passcode is requested. Use '0000'.
- Move the BT headset closer to your audio source.
(maximum distance 10m under ideal circumstances)
- The headset can only be paired with one device simultaneously.
- Check the LED light. LED light needs to be flashing blue 1x every
2sec.
- Repeat the standard configuration steps for your device
(iPad/iPhone, Android, Windows, Mac).
- Your BT headset is too far from your device (maximum distance
10m under ideal circumstances).
- Make sure that your using at least an Bluetooth 2.0 adapter that
supports the A2DP profile.
- Reinstall/ update the drivers of your Bluetooth device and reboot
your system.
- If you are using the product around large metal surfaces, remove
the metal surface or move you product away from the metal surface.
- Walls and Floors drastically reduce the range of the product. Move
the BT headset closer to your audio source.
- Move the BT headset away from other wireless devices (like
Wireless network routers, mouse and keyboard).
- Check the volume setting of your device (Tablet, Smartphone, PC).
- Increase or decrease the volume on the headset.
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