Troubleshooting - PROZIS activebeats AB-02 Manual Del Usuario

manual-activebeats2.indd 9

TROUBLESHOOTING

Some issues that may arise can be solved by the user. If the problem persists after
having tried the following solutions, please contact Prozis customer service.
PROBLEM CAUSE
The earphones do The battery is low.
not work.
No connection can be An earphone and/or
made between the playback device operation
earphones and my error has occurred.
playback device.
The connection is
unstable. The distance
between the two devices
is too long.
There is no sound. The earphone volume or
playback device volume
is too low.
The connection is
unstable.
SOLUTION
Charge the device's battery.
Switch the earphones off, then
on, and connect again.
Check if there are other
devices connected to the
playback device.
Reduce the distance between
the earphones and the
playback device.
Follow the instructions to
increase the volume or
increase the playback device
volume.
Reduce the distance between
the earphones and the
playback device. Interrupt the
connection and retry.
EN
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2019-06-12 11:23