From the seventh to the twenty-fourth month, if a malfunction arises, the consumer will bear the cost of the call, while the
seller will pay for the manpower and for any spare parts used.
2.
If the malfunction is linked to external events and/or conditions such as, including but not limited to, insufficient capacity of the
systems; wrong installation and/or maintenance by the personnel which hasn't got the skills prescribed by the laws of the country of
residence of the consumer; negligence; inability to use the product and wrong maintenance by the consumer, with respect to what is
reported and recommended by the instructions manual of the product, which is part of the sales contract, this guarantee will be void.
Damage to the product that cannot be related to manufacturing defects are also not included in this guarantee. Similarly are excluded
defects related to incorrect operation of the flue, according to the legislation in force in the country at the moment of purchase.
Other exclusions include all product defects due to carelessness, accidental breakdown, tampering and/or damage during transport
(scratches, dents, etc.), interventions carried out by unauthorised personnel and further damage caused by incorrect interventions by
the consumer trying to arrange the initial malfunction.
The following consumables are excluded by the guarantee: gaskets, ceramic or tempered glasses, cast iron grilles or coatings,
refractory materials (e.g. Nordiker or others), painted, chrome-plated or golden parts, majolica ware, handles, the brazier and its
related components. For Idro products the heat exchanger is not covered by the guarantee if a suitable condensation-proof circuit
is not set up to ensure a return temperature of the device of at least 55°C. The guarantee excludes all the external components on
which the consumer can directly operate during use and/or maintenance or that can be subject to wear and/or rust and stains on steel
due to aggressive detergents.
If malfunctions are signalled which are not later confirmed during check by an authorised technician, the cost of the intervention will
be borne entirely by the consumer.
3.
If it is not possible to restore product conformity by repairing it, the product/component will be replaced, the guarantee expiration
date and conditions will remain the same established when the product/component to be replaced has been purchased.
4.
La Nordica S.p.A. cannot be held liable for injury or damage which may - either directly or indirectly - be caused to persons,
animals and property ensuing from failure to observe all the instructions provided in the relevant instruction manual and the warnings
regarding installation, use and maintenance of the product, that can also be downloaded on the website.
5.
Interventions for adjusting and/or regulating the product for the type of fuel or other reasons are excluded by the guarantee.
6.
If the product is repaired in one of the Authorised Technical Assistance Centres indicated by La Nordica S.p.A. and if the product
is replaced, transport will be free of charge. If the technician can repair the product at the user's place of residence and they refuse,
transport to the workshop and redelivery will be paid by the consumer.
7.
After the 24 months of the guarantee have elapsed any repair intervention cost will be completely borne by the consumer.
8.
In the case of disputes the only competent court is that of the La Nordica S.p.A. registered office - (Vicenza-Italy)
ADDITIONAL WARNINGS
• Only use the fuel recommended by the manufacturer. The product must not be used as an incinerator.
• Do not use the product as a ladder or supporting structure.
• Do not place laundry on the product to dry it. Any clothes-horse or similar objects must be kept at due distance from the product.
Danger of fire or damage to the coating.
• The user is fully liable for any incorrect use of the product. The manufacturer bears no civil or criminal liability for incorrect use.
• Unauthorised tampering of any nature or replacement of spare parts of the product with non-original parts may endanger the
operator and the manufacturer bears no civil or criminal liability for this.
• Large parts of the surface of the product can get very hot (door, handle, glass, smoke outlet pipes, etc.). Please therefore avoid coming
into contact with these parts without wearing suitable protective clothing or using appropriate measures, such as heat protective
gloves.
• DO NOT use the product with the door open or if the glass is broken.
• The product must be electrically connected to a system equipped with an operational earthing system.
• Turn off the product in the event of a failure or malfunctioning.
• Do not wash the product with water. Water may penetrate into the unit and cause faults in the electrical insulation. This can cause
electric shocks.
• Installations not complying with the regulations in force, as well as incorrect use and failure to comply with the maintenance scheduled
by the manufacturer, will invalidate the guarantee.
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ENgLIsH