Warranty Repairs - PROZIS BODY'UP Manual Del Usuario

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HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through
this warranty, please contact Prozis customer service via the
communication channels provided on the Prozis website, and
follow the provided instructions or recommendations. Contact
and technical assistance information is also provided at the end of
this warranty.
Any claims made regarding this warranty will only be valid if proof
of purchase is presented by the original customer. This proof
of purchase may be the original invoice or receipt, as long as
it includes information regarding the date of purchase and the
product's model name.

WARRANTY REPAIRS

Any repairs made under this warranty cannot be made by third
parties. This warranty does not apply to any repairs, or damage
caused directly by such repairs, that have impacted or caused the
damage that is the subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1 Any wear and tear of parts and components resulting from
normal product use.
2 Cracks, dents, scratches, and other types of superficial damage
that only affect the product's appearance.
3 Any malfunction caused by inappropriate use of the product
that does not comply with user manual instructions.
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Use and storage of the product not complying with user
manual instructions.
5 Opening of the product by a third party who is not authorized
to proceed to its repair.
6 Altering or changing parts or components, whether internal
or external.
7 Damage caused by battery leakage resulting from the
breaking of any of its components, or from product misuse.
8 Malfunction or damage due to reasons that cannot be
ascribed to the production or design of the product.
9 Use of the product in the context of a business, occupation or
commerce.
10 Malfunction due to use that does not comply with the technical
or security norms in force, or with user manual instructions.
The services provided by Prozis in order to repair or fix any
fault or malfunction resulting from the verification of any of the
aforementioned excluded situations will be subject to payment of
labor, transport and component costs.
The customer shall bear all risks of loss and damage to the
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product during transportation to Prozis. This warranty will be void
if the returned product arrives with labels or stickers that have
been removed, damaged, tampered with or modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss due
to usage of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis
customer service via the communication channels provided on
the Prozis website, and follow the provided instructions and
recommendations.
Send back the product inside its original packaging, including all
accessories and documentation, to the following address:
PROZIS
Rua do Cais nº 198
4830-345 Póvoa de Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarification
through their customer service communication channel at
www.prozis.com/support.
Zona Franca Industrial
Plat 28 - Pavilhão K - Mod 6
9200-047 Caniçal, Madeira
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