06 FAQ
Q: Why won't my earphones charge?
A: Close the charging case lid and make sure charging contacts are clean.
Q: Why won't my earphones power on?
A: Check if headphones have enough power and recharge them if needed.
Q: One of the headphones has no sound?
A: Put the two earphones back into the charging case and charge them for 5 minutes to
reset.
Q: Why won't the earphones pair with my device?
A: Please confirm the following points:
1) Make sure earphones are powered on and enters into pairing mode (the right
headphone is white and green alternately flashing; and the left headphone is slowly
flashing green light).
2) Are earphones connected to another device? If so, disconnect and close the
Bluetooth of that device.
3) Confirm whether the earphones are within the range of 10 meters.
4) If the above steps cannot solve the problem, please contact our after-sales service.
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Q: The wireless earphones signal is not good?
A: Bluetooth Is a short-range wireless communication technology and may be by
environment or special circumstances. Please check whether there is any electromag-
netic interference around.
Q: Why can't I hear the callers voice on a call?
A: Please confirm the following points
1) When there is a call in, please double-click the earphone to answer it.
2) Make sure phone speaker mode set as "A4-SER".
3) The connection modes of this wireless earphones include "mobile audio" and
"multimedia audio". Please confirm that both are allowed on your mobile phone.
07 Important Notes
• Use these earphones according to local laws and regulations.
• Keep earphones out of reach of children! Swallowing some parts can result in severe
consequences such as su ocation.
• Do not keep earphones in extreme cold (below 0 °C (32 °F) or heat (higher than 45 °C (113
°F); it will lead to device deformation, reduce its battery charging capacity and shorten its
service life.
• Do not listen at high volumes for long hours, as this may damage your hearing.
• Charge the A4 earphones at least one month to extend the battery life.
• Note that if the product is not used for a long time, the battery capacity will slowly drain away.
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