Tumi 14377 Manual Del Usuario página 4

TUMI'S ACCESSORIES WARRANTY
Since our founding in 1975, Tumi has been committed
to providing our customers with an ownership
experience that is second to none. Specifically, we
make three promises to our customers:
1. You will enjoy using innovative products that are
designed and manufactured to be the best;
2. You will experience world-class customer service for
as long you own your product;
3. For two (2) years after you purchase Tumi small
leather goods or accessories, virtually any problem
that you encounter with the product will be covered
by our warranty.
Tumi's warranty is just a small part of the ownership
experience that we provide to our customers, and you
will find that it is straightforward and comprehensive.
FIRST YEAR OF OWNERSHIp:
TOTALLY WORRY FREE
For the first twelve (12) months of ownership, if any
damage – including wear and tear - happens to your
Tumi product, Tumi will cover all repair expenses,
including shipping costs to and from our repair
facility. The only exceptions to this are purely cosmetic
damage, such as scratched leather, and incidental or
consequential damages, such as damage to, or loss
of, the contents of a bag, loss of use, loss of time, or
similar expenses.
YEAR TWO: FULL COVERAGE
Through your second year of ownership, Tumi will
cover all of the repair costs for any problems that result
from defective materials or workmanship or damage
from wear and tear. The only exceptions to this are
damage caused by obvious abuse of the product,
purely cosmetic damage and incidental or
consequential damages as described above.
Your only responsibility is to ship your item to us for
repair, or take it to a Tumi store or authorized Tumi
dealer, who will be happy to process the repair for a
nominal handling and shipping fee.
Many repairs can actually be handled right in the store,
but if your item does need to be sent to our facility, we
will repair it quickly and ship it back at no cost to you. In
those rare cases mentioned above where our
warranty does not apply, we will promptly provide
you with an estimate of any repair costs that may be
involved.
A LIFETIME OF SERVICE
It is rare that we see an accessories product problem
due to a manufacturing defect show up after two
years of use, but we do have many customers with
older items that they would like to have refurbished.
For these customers, we offer a lifetime of courteous,
responsive service and the highest quality repairs and
refurbishment done at the lowest possible cost.
TOTAL COMMITMENT
The bottom line is that at Tumi, we are totally
committed to keeping you happy about our products
and our service. Once you have had the pleasure of
owning and using our products, we hope that they will
become your trusted companions for life. You can
reach us online, 24 hours a day, 7 days a week at
www.tumi.com/repair or call 800.781.TUMI (8864) to
speak with a customer service representative during
normal business hours. (To contact Tumi customer
service outside of the US and Canada, please see the
list of international centers that follows.)
pROOF OF pURCHASE
please save your store receipt as proof of purchase.
This will be needed to facilitate your first year worry-free
coverage. Additionally, this will serve as proof that your
purchase was made at an authorized Tumi retailer. Our
warranty services only apply to products that were
purchased from an authorized Tumi store or dealer.
CUSTOMER SERVICE CONTACT NUMBERS
USA / Canada 800.781.8864
Europe 49 (0)2394.9198.0
Russia 7 (495) 787.91.06
South Africa 27.11.555.2353
United Kingdom 44 (0)20.8731.3500
Japan 81.3.3586.6520
Australia 1.800.048.377
Hong Kong 852.2882.8287
Singapore 65.6513.3589
Thailand 66.2.712.2345
For additional locations, please refer to www.tumi.com
Tumi
1001 Durham Avenue
South Plainfield, NJ 07080