Warranty Statement - PROZIS Vakk Manual Del Usuario

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WARRANTY STATEMENT

All electrical and electronic products commercialized by Prozis via www.prozis.com are covered by the warranty applicable to the
purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis' warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the product for non-professional purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and production defects for a 2-year period, counting from the date of initial
purchase by a consumer and respective delivery, or for longer if legally established by the applicable national law.
In the event that repair is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product's consumable components, such as batteries, is not covered
by this warranty unless the malfunction is caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please contact Prozis customer service via the
communication channels provided on the Prozis website, and follow the provided instructions or recommendations. Contact and technical
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assistance information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented by the original customer. This proof of
purchase may be the original invoice or receipt, as long as it includes information regarding the date of purchase and the product's model
name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does not apply to any repairs, or damage caused
directly by such repairs, that have impacted or caused the damage that is the subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
• Any wear and tear of parts and components resulting from normal product use.
• Cracks, dents, scratches, and other types of superficial damage that only affect the product's appearance.
• Any malfunction caused by inappropriate use of the product that does not comply with user manual instructions.
• Use and storage of the product not complying with user manual instructions.
• Opening of the product by a third party who is not authorized to proceed to its repair.
• Altering or changing parts or components, whether internal or external.
• Damage caused by battery leakage resulting from the breaking of any of its components, or from product misuse.
• Malfunction or damage due to reasons that cannot be ascribed to the production or design of the product.
• Use of the product in the context of a business, occupation or commerce.
• Malfunction due to use that does not comply with the technical or security norms in force, or with user manual instructions.
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