Troubleshooting
Speaker will not turn on:
• Hold the Power button.
• Make sure that the power cord has been plugged directly into a known-good wall outlet.
• Press the reset button inside the hardware panel using a paperclip or safety pin.
Bluetooth device will not connect:
• On your mobile device:
• Turn Bluetooth off, then on again.
• Remove 'BF100 KICKER' from the Bluetooth menu. Then pair again (see page 6).
• Move your mobile device closer to the speaker. Avoid obstacles that may block the wireless signal.
• If problems persist, follow the directions below to factory reset the speaker.
Double-Kick will not engage Primary/Secondary:
• Follow the instructions to manually enter Double-Kick mode on page 6.
• If problems persist, follow the directions below to factory reset both primary and secondary
speakers.
Factory Reset:
• With the Bullfrog turned on, press and hold the PAIR button for 10 seconds until all LEDs turn off.
This will reset all settings back to factory defaults, including Bluetooth settings and paired device
memory.
No Sound:
• Turn the speaker off, then back on again.
• Press the PAIR button until the status LEDs show the correct input mode.
Blue = Bluetooth; Green = AUX.
• Increase the volume on the speaker and on the mobile device.
• Check that music is playing on the mobile device.
• If problems persist, follow the directions above to factory reset the speaker.
Bluetooth Mode:
• Check that the status LED is solid blue.
• Open the Bluetooth menu on the mobile device, and check that 'BF100 KICKER' shows
connected.
• Begin playing music on mobile device. Set audio output to Bluetooth.
• Move your mobile device closer to the speaker. Avoid obstacles that may block the wireless
signal.
AUX Mode
• Check that the status LED is solid green.
• Begin playing music on mobile device. Set audio output to headphones.
• Push PLAY/PAUSE button to ensure speaker is not muted.
• Ensure the 3.5mm AUX cable is fully plugged into the AUX IN connector of the speaker's side
hardware panel.
• The 3.5mm AUX cable may be bad. Try a new cable.
KICKER Connect cannot connect to Bullfrog:
• Confi rm mobile device compatibility. You must be running iOS 8.0 or Android 4.3 and newer
• Check that the speaker is turned on and charged.
• Only one mobile device may be connected to the speaker at a time. Check that a 2nd device is not
already connected.
• Restart the mobile device, and try again.
Portable device will not charge from the USB port:
• Check that the speaker is turned on.
• Check that speaker is charged by attaching a power cord to the speaker.
• Check that you are using a known-good charge cable.
• Restart the speaker and the mobile device (if possible), and then try again.
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