If a problem with the instrument's function cannot be fixed in your labora-
tory, please contact Rainin: tech.support@rainin.com.
For safety reasons, instruments returned for checks and repairs must be
clean and decontaminated!
Return for repair
a) Clean and decontaminate the instrument carefully.
b) Complete the "Declaration on Absence of Health Hazards"
(ask your supplier or manufacturer for the form).
c) Send the completed form along with the instrument to Rainin or
METTLER TOLEDO with an exact description of the type of malfunction
and the media used.
The return transport of the instrument is at risk and cost of the sender.
The customer is responsible for all shipping charges and assumes respon-
sibility for any loss or damage during shipping.
Calibration Service
ISO 9001 and GLP guidelines require regular inspection of volumetric
instruments. We recommend checking the volume every 3–12 months.
The interval depends on the specific requirements on the instrument. For
instruments frequently used or in use with aggressive liquids, the interval
should be shorter.
Rainin offers you the possibility to have your instruments calibrated by
Rainin Calibration Service.
Repairs, Calibration Service
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