Warranty Statement - PROZIS FLIPPt Manual Del Usuario

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Warranty statement

All electrical and electronic products commercialized by Prozis via www.prozis.com are covered by the war-
ranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis' warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the product for non-professional purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and production defects for a 2-year period,
counting from the date of initial purchase by a consumer and respective delivery, or for longer if legally
established by the applicable national law.
In the event that repair is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product's consumable components,
such as batteries, is not covered by this warranty unless the malfunction is caused by faulty design, materials
or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please contact Prozis
customer service via the communication channels provided on the Prozis website, and follow the provided
instructions or recommendations. Contact and technical assistance information is also provided at the end of
this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented by the original
customer. This proof of purchase may be the original invoice or receipt, as long as it includes information
regarding the date of purchase and the product's model name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does not apply to any
repairs, or damage caused directly by such repairs, that have impacted or caused the damage that is the
subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1. Any wear and tear of parts and components resulting from normal product use.
2. Cracks, dents, scratches, and other types of superficial damage that only affect the product's appearance.
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3. Any malfunction caused by inappropriate use of the product that does not comply with user manual
instructions.
4. Use and storage of the product not complying with user manual instructions.
5. Opening of the product by a third party who is not authorized to proceed to its repair.
6. Altering or changing parts or components, whether internal or external.
7. Damage caused by battery leakage resulting from the breaking of any of its components, or from product
misuse.
8. Malfunction or damage due to reasons that cannot be ascribed to the production or design of the
product.
9. Use of the product in the context of a business, occupation or commerce.
10. Malfunction due to use that does not comply with the technical or security norms in force, or with user
manual instructions.
The services provided by Prozis in order to repair or fix any fault or malfunction resulting from the verification
of any of the aforementioned excluded situations will be subject to payment of labor, transport and
component costs.
The customer shall bear all risks of loss and damage to the product during transportation to Prozis. This war-
ranty will be void if the returned product arrives with labels or stickers that have been removed, damaged,
tampered with or modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss due to usage of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis customer service via the communication channels
provided on the Prozis website, and follow the provided instructions and recommendations.
Send back the product inside its original packaging, including all accessories and documentation, to the
following address:
PROZIS
Rua do Cais nº 198
4830-345 Póvoa de Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarification through their customer service communication channel at
www.prozis.com/support
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