Service / Warranty - Supelco REFLECTOQUANT RQFLEX 20 Guía Rápida

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Service / Warranty

Our instruments are 100% quality-controlled, which
EN
means that each individual instrument has been tested
before leaving the factory. In addition to the described
cleaning and calibration of RQflex ® 20, the device is main-
tenance-free. The detailed instruction should allow for
problem-free operation.
In the event that you encounter an unsolvable problem,
please contact the technical support specialist.
www.merckmillipore.com/support
www.sigma-aldrich.com/customer-service.html
Warranty
®
The manufacturer grants for this RQflex 20 reflectometer
a total replacement warranty of 12 months from the date
of purchase.
All warranty work is provided by our customer service
unit. In the event of a proven production or material
defect, we will provide you with a new or as-new replace-
®
ment RQflex 20 reflectometer free of charge.
Improper handling results in loss of warranty. No water or
any other liquid must be allowed to enter the instrument.
In such cases the warranty becomes invalid.
All warranty rights become invalid in the event that the
purchaser or an unauthorized third person repairs or
opens the instrument, or if changes are made to the war-
ranty slip. Only the customer service unit is authorized to
carry out maintanance on components.
If the instrument is sent in for repair under the terms of
the warranty, a copy of the invoice or of another proof of
purchase must be enclosed in all cases.
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