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FAQ (Frequently Asked Questions)
Q1. How do I reset my powerline device?
A1. With the powerline device plugged into to the electrical outlet, press and hold the Pair
button for at least 6 seconds. Release the button and the LED turn off. When the LED turn
back on, the reset process is complete.
Q2. How to troubleshoot if there is no internet connection in my powerline
network?
A1. Make sure all powerline devices are on the same electrical circuit.
A2. Make sure all Power LEDs are solid green. If not, pair your adapters and extenders again.
A3. Make sure all hardware connections are correctly and securely connected.
A4. Check if you have an internet connection by connecting the computer directly to the
modem or router.
A5. Make sure your computer's IP address is in the same segment as your router's.
Q3. What can I do if a successfully-paired powerline device does not reconnect
after it has been moved to a new location?
A1. Try another socket and make sure it is on the same electrical circuit.
A2. Try to pair it again, and make sure the Power LED is solid green.
A3. Check for possible interference, such as a washer, air conditioner or other household
appliances that may be too close to one of the powerline devices. Plug the appliance into
the integrated electrical socket (if the powerline device has one) to remove some electrical
noise.
To learn more about the powerline device, please visit our website
http://www.mercusys.com .
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