Troubleshooting - TensCare itouch sure Manual Del Usuario

19. TROUBLESHOOTING

If your itouch sure is not working properly, please check the following:
Problem Possible causes
Flat batteries.
No display
Batteries inserted incorrectly. Remove plastic wrap
Damaged springs in battery
compartment.
Low batteries.
Low battery
display
Controls won't
Keypad is locked.
work
The itouch sure has a safety feature which will not allow the intensity to pass 20.0
No sensation
mA if the machine detects a connection error. If a connection error is detected the
and LEADS
intensity will return to 00.0 mA and the screen will flash LEADS. This safety feature
alarm showing
will prevent the machine from giving any uncomfortable stimulation should the contact
break between the machine and your skin. This will also prevent anyone from
increasing the intensity to a high level without firm contact between the machine and
the skin.
A connection error can occur if:
1. A break has developed
within one of the two lead
wires.
If you have tried the test
above
sensation when the probe is
in your hand, then it may be
that:
2. The skin is dry, meaning
poor conductivity between
the metal plates on the probe
and your skin.
Solution
Replace batteries.
Check + / - .
Contact supplier.
Replace batteries.
If LOCK is shown on display, press and hold the LOCK
button for 3 to 5 seconds to unlock.
If no LOCK is showing, remove and replace the
batteries.
If this happens, you can try to test the unit by holding
the probe in your hand:
i) Dampen your hand with water and a little table salt.
Squeeze the probe firmly and make sure your skin is
covering the metal parts of the probe and carefully
increase strength until you can feel something. Most
people will start to feel the stimulation in their hand at
around 25.0 mA.
ii) If the LEADS alarm shows and the unit will not allow
you to pass 20.0 mA. The lead wires need to be
replaced.
If this happens, you can try the below solutions:
and DO have
i) Using a water–based lubricant such as TensCare
Go Gel (see K-GO), which will improve conduction.
ii) Crossing your legs and squeezing to increase
pressure on the probe, which should improve the
connection. If this enables you to use the unit, you
should find that in a few weeks of stimulation the
contact improves. If it does not, this unit may not be
suitable for you. You may need to contact your
healthcare professional to discuss other suitable
options.
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