First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
Odors
Fabric damage
24
TROUBLESHOOTING
Possible Causes
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric
type.
Not using dispensers.
Not washing like colors together.
Monthly maintenance not done
as recommended.
Not using HE detergent or using
too much HE detergent.
Sharp items were in pockets during
wash cycle.
Strings and straps could have
tangled.
Items may have been damaged
before washing.
Fabric damage can occur if the load
is tightly packed.
Garment care instructions may not
have been followed.
Liquid chlorine bleach may have been
added incorrectly.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use heavy duty cycle for tough cleaning.
See the "Cycle Guide" to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Run the Clean Washer cycle after every 30 washes.
See "Washer Care."
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the detergent directions.
See "Washer Care" section.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.
Load items in loose heaps evenly around washplate.
Load items should move freely during wash to avoid damage.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.
Always read and follow garment manufacturer's care label
instructions. See the "Cycle Guide" to match your load with
the best cycle.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Solution