TCL W20D91 Manual Del Usuario página 12

Troubleshooting
Having trouble completing installation? Don't worry, it's usually an easy fix.
PROBLEM
TCL Home+ App
loses connectivity to AC
during setup
TCL Home+ App cannot
find AC
Unable to find or connect
to Wireless Network
POSSIBLE CAUSES
Wireless router may be too far
from AC
Network error
Network error
App & AC are not on the same 2.4GHz
channel
Router blocking TCL Home+ App
Incorrect WiFi Password
App may need permission to location
• Relocate wireless router closer to AC.
• Restart wireless router, AC, and mobile device
• Restart wireless router, AC, and mobile device
• Confirm your device is connected to the
2.4GHz channel.
• Verify App is not being blocked by the
router's firewall.
• Reinput and verify WiFi password.
• Give TCL Home+ App permission to Location
in phone settings.
12
SOLUTIONS