SYMPTOM
Soundbar doesn't
stream audio
using AirPlay
Bose Music app
doesn't work on
mobile device
Soundbar isn't visible
to add to a nother
Bose account
Tr ou BL e s H o oTi n G
SOLUTION
Make sure your soundbar is powered on and in range
(see page 23).
Make sure your Apple device and your soundbar are connected to
the same Wi-Fi network.
Update your Apple device.
Make sure the soundbar is up-to-date (see page 49).
If you can't find the AirPlay icon A in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit: https://www.apple.com/airplay
Make sure your mobile device is compatible with the Bose Music app
and meets minimum system requirements. For more information,
refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall the
app (see page 19).
Make sure sharing is enabled on your soundbar using the Bose
Music app.
Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.
5 5
https://www.apple.com/airplay
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