Crosscall CORE-S4 Manual De Instrucciones página 78

• Any modification or repair carried out by persons unauthorised by CROSSCALL or its
subsidiaries, or your retailer;
• Oxidation caused by the customer incorrectly inserting the USB or audio port caps,
which are essential for guaranteeing the product's water resistance;
Before contacting our After-Sales Service, we advise you to follow the following
instructions:
• Fully charge the battery;
• Upgrade the software or restore factory settings to format the phone (to restore
default settings: in your phone's Menu, click Settings > Device> Device information >
Reset phone)
CAUTION: ALL the phone's user data (contacts, photos, messages, files and downloaded
applications) will be permanently lost. You are strongly advised to perform a full backup
of your phone data before formatting your phone.
In the event that your phone has a defect that prevents normal use, you will need to take
your device to our After-Sales Service. Your phone will not be repaired or replaced if the
trademarks or serial numbers (IMEI) have been removed or changed, or if your purchase
receipt is missing or illegible.
If the lack of conformity or defect is confirmed, all or part of your phone will be replaced
or repaired. This warranty covers the cost of parts as well as labour.
Before sending your phone to our After-Sales Service, we recommend:
• writing down and keep your IMEI somewhere safe (*);
• removing the SD card and the SIM card;
• saving all your personal data. Our repair centre might need to format your phone.
(*) Your IMEI code is the serial number used to identify your device and monitor after-
sales service. There are several ways to find your IMEI code:
• Tap *#06# on your mobile phone keypad;
• Check the packaging of your phone;
• On the back of your phone and depending on the model, the IMEI may be given on a
label or engraved on your phone's SIM tray.
Documents and information to enclose when sending your phone to our After-Sales
Service:
• A copy of the invoice or receipt, showing the date of purchase, the type of product, and
the name of the distributor;
• The IMEI number of the phone;
• A description of the fault with the phone.
We recommend reading the terms and conditions of service available on the Crosscall
website at the following address: www.crosscall.com
The CORE-S4, designed in France and assembled in China
Created and imported by:
CROSSCALL – 245 RUE PAUL LANGEVIN 13290 AIX-EN-PROVENCE – France.
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