visibly soiled - for best results, clean the filter pad weekly.
NOTE: The bio-balls in your waterfall spillway and the inside surfaces of the spillway
contain the beneficial bacteria. At least once a year the entire system should
be disassembled and cleaned thoroughly using warm water. This should not be
done during the warm season as it may take up to 8 weeks to re-establish the
environmental balance. The best time of the year to "breakdown" your system is in
early spring before the water temperatures begin to rise. This is also the ideal time to
replace the filter pads.
REPLACEMENT PARTS
For replacement parts, contact Customer Care, Monday - Friday:
1-888-755-6750
A
Spillway
B
Coupler
C
Gasket
D
Adapter
E
Bio-balls in Bag
F
Filter Pad
G
Clip
H
Cover
I
Face Plate
J
Screw
LIMITED WARRANTY
All pumps and electrical products are warranted to the user against defective material
and workmanship, under normal working conditions. This warranty period begins on
the date of purchase by the original purchaser.
APPLICATION
Warranty covers only properly installed and maintained units. Any damage or
modification to the cord or to the unit will terminate the warranty. Pump warranty
is limited to applications pumping fresh water in a pond or fountain only. Other
liquid applications or extreme temperature uses must be approved in writing by the
manufacturer. Receipt and product date code are required for warranty claims.
WARRANTY CLAIM
Warranty claims must be made by calling Customer Care (at 1-888-755-6750). If
the item is determined to be defective, you will be given authorization to return the
defective part(s), freight pre-paid, along with proof of purchase.
PLEASE CALL CUSTOMER CARE BEFORE RETURNING ITEM TO STORE: 1-888-755-6750
customercare@thepondboss.net
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