Troubleshooting Tips - cable matters 201079 Manual Del Usuario

5. Troubleshooting Tips

Check that the STATUS LED is lit.
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Connect directly to a USB port (not through a hub or dock) as a test.
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Hot-swapping the SSD is not supported and may cause data corruption.
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Check with the SSD manufacturer for management and diagnostic software.
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UASP, TRIM and S.M.A.R.T. support requires a compatible computer, hard
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drive, and operating system.
Disconnect the enclosure, reboot the computer, and reconnect the enclosure.
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Verify that your computer supports data transfer over USB-A or USB-C.
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Test with a different USB cable. Replacement cables must support 10Gbps
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data transfer for maximum performance.
Test with a different USB-A or USB-C port on the computer.
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Test with a different SATA drive. The drive must be initialized and formatted.
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Connect the USB-A to micro-B charging cable to the enclosure and a wall
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charger if the SSD does not work.
Windows OS:
Check to see if your computer recognizes the enclosure: Device Manager >
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Storage controllers > USB Attached SCSI (UAS) Mass Storage Device.
macOS:
Check to see if your computer recognizes the enclosure: About this Mac >
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System Report > USB Device Tree > USB 3.1 Bus > 235C.
Contact support@cablematters.com for customer support.
USB-C® Gen 2 External 2.5" SATA SSD Enclosure
www.cablematters.com
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