PROBLEM
The air fryer does not
work.
The basket does not
fit inside the air fryer.
The ingredients did
not cook.
The ingredients are
fried unevenly.
Fried snacks are not
crispy.
White smoke comes
out of the air fryer.
Fresh fries are fried
unevenly.
Fresh fries are not
crispy.
18
FOR CUSTOMER SERVICE VISIT WWW.GOURMIA.COM OR CALL 888.552.0033
18
POSSIBLE CAUSE
The air fryer is not
plugged in.
The timer has not been
set.
The basket is not put into
the air fryer properly.
The basket is overfilled.
There are too many
ingredients in the basket.
The set temperature is
too low.
The cook time is too
short.
Certain types of ingredients
need to be shaken halfway
through the cook time.
You used a type of snack
meant to be cooked in a
traditional deep fryer.
You are preparing greasy
ingredients.
The basket still contains
grease residue from
previous use.
Quality potatoes will give
an even cook.
Potatoes are too starchy.
The crispiness of the fries
depends on the amount
of oil and water in the
fries.
SOLUTION
Plug the main plug into a grounded
wall socket.
Tap + and - icons to set the required
cook time to turn on the air fryer.
Slide the basket into the air fryer
properly.
Do not fill the basket beyond max
line.
Put smaller batches of ingredients
in the basket. Smaller batches are
fried more evenly.
Tap + and - icons to set the required
temperature setting.
Tap + and - icons to set the required
cook time.
Ingredients that lie on top of or
across each other (e.g. fries) need
to be shaken halfway through the
cook time (see TURN REMINDER
on page 9).
Use oven snacks or lightly brush
some oil onto the snacks for a
crispier result.
When you fry greasy ingredients in the
air fryer, a large amount of oil will leak
into the basket. The oil produces white
smoke and the basket may heat up
more than usual. This does not affect
the air fryer or the end result.
White smoke is caused by grease
heating up in the basket. Make
sure you clean the basket properly
after each use.
Use fresh potatoes and make sure
they stay firm during frying.
Rinse the potato sticks properly
and dry to remove starch from the
outside of the sticks.
Make sure you dry the potato sticks
properly before you add the oil.
Cut the potato sticks smaller for a
crispier result. Add slightly more oil
for a crispier result.