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The soap can crystallize when it remains in the dispenser and, even more so, in the hoses, for a long time
without flowing. If that happens, hoses need to be rinsed with warm water to clear them of the crystallized
soap. Soap residues on stainless steel and other metal finishes should be removed immediately. When not
removed properly (cleaning), soaps containing tensides can lead to corrosion of those metals.
Check Pump:
A. Check electric supply and connections
Check that the AC outlet is live and that the adaptor is completely plugged in. Confirm batteries have
life and check that all electric connections are completely connected and seated (4).
B. Check pump
Press the prime button on the pump housing. The motor should run while the button is being pressed.
It might take up to 60 seconds for the priming process to remove all air from the system. Air bubbles will
stop the soap from flowing if they are present in the soap line.
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3
Prime button
5
LACAVA
Troubleshooting
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1
Pump runs but no soap is coming from the spout.
- Confirm soap in bottle
- Visually inspect the tip of the spout for blockage
(1). Debris or hardened soap may be blocking
the line.
- Use warm water to clear the soap line
System works with Prime button but not auto.
- Check infrared sensor (2) for obstructions (dirt,
scratches, object, ect).
4
System must be primed often / soap is backflowing
- Check soap line connections (3). Inspect these unions
while priming the system. This area should be dry
with no soap/bubbles or air leaking.
- Make sure the BACKFLOW Prevention valve (5) is
installed in the end of the soap line inside the
bottle.
If issues still persist after toubleshooting. Please
contact LACAVA technical support.
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Symptoms:
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